In response to a belligerent guest, who should be contacted first?

In a situation involving a belligerent guest, the first point of contact should be security. This is because security personnel are specifically trained to handle disturbances and confrontations in a controlled and professional manner. Their primary role is to ensure the safety of all individuals on the premises, including guests and staff, and they possess the skills to diffuse tense situations without escalating them further.

The involvement of security can lead to a quicker resolution of the issue, as they have protocols in place for managing such incidents. They can assess the situation, determine the appropriate level of response, and take necessary actions to protect others, such as escorting the belligerent guest off the property if needed.

While contacting other individuals, such as the facility manager or emergency services, might also be part of the response depending on the severity of the situation, security should be the first point of contact to address the immediate threat and maintain safety. Engaging other guests only risks increasing panic or conflict and does not directly address the issue at hand.